Industries we work with

The same Aiway Products codebase runs across very different worlds. The setup templates change; the engine stays the same.

Hospitals and clinics

Built for the way hospitals actually run — separate flows for OPD walk-ins, OPD bookings, IPD admissions, discharges, diagnostics, and pharmacy. Priority lanes for senior citizens and emergencies. Reduce lobby congestion by giving patients a token before they reach the corridor.

Department-level booking (cardiology, ortho, paediatrics, gynae, ENT)
Separate queues for OPD vs. diagnostics vs. pharmacy
Reminders that include doctor name, floor, and room
Reports on consult time per doctor and per department
Multi-language token displays for tier-2 and tier-3 city rollouts
Integrates with HIS / HMS via webhook or REST APIs

OPD

Outpatient Department

Online OPD appointment booking, doctor-wise slots, walk-in tokens that share the same queue as booked patients, and big-screen displays at every department.

OPD online appointment booking (web + mobile)
Doctor-wise slot generation with real consultation duration
Smart OPD token system with priority for senior citizens
Department routing — Cardiology, Ortho, Paediatrics, Gynae, ENT, General
OPD queue display at registration, waiting area, and corridors
Multi-specialty OPD scheduler for chains and multi-doctor clinics
OPD pharmacy and diagnostics tokens linked to the parent visit
OPD analytics: average wait, no-show rate, consult time per doctor

Also known as: OPD queue management system · OPD appointment booking software · online OPD booking · hospital OPD software · multi-doctor OPD scheduler · OPD token display system · patient flow management for OPD

IPD

Inpatient Department

Counter-side tokens for admissions, discharges, IPD pharmacy, and billing — the long, frustrating queues that hospitals usually never measure are finally on the dashboard.

IPD admission counter queue and token system
Discharge desk token system with status: in-progress, awaiting bill, ready
IPD pharmacy queue separated from OPD pharmacy
IPD billing and TPA counter tokens with audit trail
Visitor pass tokens with timing windows for IPD floors
Bed-allotment and admission status broadcast to display boards
SLA reports on admission-to-bed and discharge cycle times

Also known as: IPD admission queue management · IPD discharge management software · hospital admission counter system · IPD billing counter queue · inpatient department token system · visitor pass management for hospitals

Talk to us about a hospitals and clinics rollout →

Banks and financial services

Teller rows, relationship-manager desks, loan counters, and cash windows — each with its own token range and priority lane for senior citizens and premium customers. One QMS across every branch in the network.

Separate queues for deposits, withdrawals, loans, and new accounts
VIP and priority tokens without a parallel paper system
Relationship-manager appointments that become counter tokens on arrival
Branch-wide displays plus per-counter operator screens
Peak-hour and per-teller analytics for staffing plans
Multi-branch rollout from a single admin console

Talk to us about a banks and financial services rollout →

Restaurants and food service

Table waitlists, order-ready pickup counters, and kitchen-display coordination. Guests see their place in line on a lobby screen or SMS — no buzzer pager required.

Walk-in waitlist with estimated table-ready time
Pickup-counter tokens when orders are ready
Separate lanes for dine-in, takeaway, and delivery handoff
SMS or display notification when a table or order is ready
Peak lunch and dinner analytics for host staffing
Works for single outlets and multi-location chains

Talk to us about a restaurants and food service rollout →

Retail, telecom and service desks

Post-paid support, returns, demos, partner counters. Reduce the visible queue length without adding staff, and route specific service types to specific operators automatically.

Counter types: sales, returns, post-paid support
QR-based virtual queue (visitors wait outside the store)
Per-operator productivity reports
Friendly visitor experience for first-time arrivals

Talk to us about a retail, telecom and service desks rollout →